Términos y condiciones

The following is the contractual document that will govern the purchase of products through the website https://www.tuorgonita.com property of Emasters Advanced Systems S.L

(hereinafter the provider). The acceptance of this document implies that the user:

You have read, understand and understand what is stated here.
That is a person with sufficient capacity to buy.
That assumes all the obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all purchases made through the website. The provider reserves the right to unilaterally modify said terms and conditions, without affecting the goods or promotions that They were acquired prior to the modification, except for some errors.

IDENTITY OF THE PARTIES

On the one hand, the supplier of the goods acquired by the user is Emasters Advanced Systems S.L with registered office at C/ Sant Pere no 29, esc.1, bxos 1a. 17400 Breda (Girona). C.I.F. B-10.745.305

and with customer service phone number 667259798 and/or email: info@tuorgonita.comand otherwise, the registered user on the website through a username and password that provides the data for which they have full responsibility for use and custody, being responsible for the veracity of said personal data provided to the provider.

OBJECT OF THE CONTRACT

The purpose of this contract is to regulate the purchase relationship between the provider and the user at the time the latter accepts the corresponding box during the online purchase process.

The contractual purchase relationship entails the delivery, in exchange for a specific price and publicly displayed through the website, a specific product.

GENERAL INFORMATION

The terms and conditions described on this page are only for orders placed from the web. These products can only be sold in Peninsular Spain Ceuta, Melilla, the Canary Islands, and the Balearic Islands and in Peninsular Portugal. We do not have online sales in Andorra, but we can send your order to the NACEX office in La Seu d'Urgell, where you can pick up your package. If you are interested in this option, contact us before placing your order at info@tuorgonita.com.

If at any time you are interested in our products, and you belong to geographical areas, in which we do not have online sales, do not hesitate to contact us via email at the email address info @tuorgonita.com. We will get in touch with you, so that you can enjoy our products if possible

The only currency used will be the euro. The purchase procedure may be carried out in Spanish. In the event that it could be carried out in another language, it will be indicated in the header of the web.

Stock confirmation will be subject to final confirmation by the provider who will initially reflect it next to each product.

We have discounts and exclusive benefits for professionals. Contact us at info@tuorgonita.com

providing your business information, and we will send you our dossier for professionals.

All the information that appears on the website regarding the products, their characteristics, their prices, their conditions including their forms, conditions and payment may be modified by Emasters Advanced Systems S.L at any time and without prior notice, in order to promptly inform the user of such changes. It is the responsibility of the user to read them periodically to stay informed. The user will be subject to the conditions in force at the time the website of Emasters Advanced Systems S.L The provider reserves the right to unilaterally modify these conditions, without this affecting the promotions, if applicable, in which they were reserved prior to the modification.

The contracting of the services and products offered on the web will be valid exclusively for those users who have fully accepted the general conditions of sale.

The user must carefully read the description of the selected product before proceeding to purchase the service. The detailed descriptions of the product will be found in the respective products. Each product has a file that includes the characteristics, the model, an indicative photograph (if applicable), the retail price of the product with the VAT included.

For any information about the order, the user can contact the incident telephone number 667259798 or via email to the email address info@tuorgonita.com

You also have the option to check how your order is through the account opened on our website.

PRICES

The prices of the products offered on the web will be expressed in the Euro currency (€).

The prices indicated next to each product include VAT and can be viewed from the beginning of the purchase, leaving said taxes broken down in the final summary before proceeding to payment. In case of making any offer, discount or promotion, it will be reflected on this website and you will be able to opt for it. Our company reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, being able to update it daily. Once the order is placed, the prices will be maintained.

Any payment made to the provider entails the issuance of an invoice in the name of the registered user or the company name that the latter has informed at the time of placing the order. This invoice will be sent together with the purchased product, as well as in PDF to the email address provided by the user.

For any information, the user can contact through the contact e-mail info@tuorgonita.com

PURCHASE PROCEDURE

Anyone with Internet access can carry out the acquisition of the services offered on the web. The steps of the service purchase procedure are visible throughout the entire purchase procedure. The procedure through the Website is as follows: the user who buys for the first time in order to start the purchase must fill in a form, they can fill it in as a guest without registering, or proceed to register their data, which will It will simplify the purchase procedure, in subsequent purchases. If, when filling out our form, you decide to select the option to “create an account”, you must provide a password.

Next, we will ask you for more information in order to ship and invoice the orders. The user who has already registered must enter their email and password to start and make their purchase. The user undertakes to make diligent use of his password and not make it available to third parties, as well as to notify the provider of the loss or forgetfulness of it or of possible access by an unauthorized third party, in such a way that it proceeds to block it. immediate. You only have to select the product you wish to purchase and press the "add to cart" button. All the products included in the "basket" may be eliminated, as long as it is indicated. If, on the contrary, you decide to continue with the purchase, you must read and expressly accept the conditions of sale and the privacy policy of the website. Once done, you will move on to the purchase phase itself.

In the event that you modify any of the data entered, the summary displayed on the screen will automatically vary. Likewise, there is also a space expressly enabled so that you can make specific observations regarding your purchase.

Despite adding a specific product, you can continue with your purchase, leaving all the selected products included in the basket or cart until you click on the button to continue the contracting procedure.

To finalize your purchase, click on “checkout”. In any case, you must accept the conditions of sale. The sales procedure is clearly differentiated into several steps:

Where we send them to you: in this section you enter your personal data; likewise, at this point we can modify the addresses for receiving the order and the billing address, or add a different address; in the same way, we can make any relevant observations for our request, in the space expressly provided for it. In the event that a discount or gift coupon is available, the User must include it in the shopping cart in the link in the space enabled for the introduction of the coupon. In the event that the coupon is not entered in said space and the order is placed without a discount, the User will not be able to claim the application of said discount after the order confirmation.
In the second step called shipping method: this section details the available shipping options, so you can select the one that interests you the most and the additional cost of transportation costs is shown, or You can select the collection in our warehouse, which is free.
How do you want to pay: at this point the desired payment method will be selected from among those available. Once the payment method has been selected and the order confirmed, you will have completed the entire purchase process.

Likewise, you will receive the order you have placed with us by email. The provider, in accordance with the indicated privacy policy, will guarantee the confidentiality of your data.

Once the purchase is complete, a summary screen of the purchase made will be displayed. You will also receive a summary of said purchase by email.

This document is confirmation that the purchase has been made successfully and serves as accreditation for any type of claim, as long as the corresponding payment receipt is attached. If you do not receive said email, check your "junk mail" or "spam" account, since it may have been detected as spam, if it is not in said section, please notify us in the shortest possible time. time possible so that we can solve the problem for you.

During the order confirmation process, we will proceed to verify the prices. If the correct price is different from the one shown on our website, we will contact you as soon as possible, and if we are unable to contact you, we will send you an e-mail to the address provided by the user, offering the affected customer the possibility of reconfirming the order or withdrawing from the purchase. In the case of withdrawal, we will proceed to refund all the amounts paid, in the same means of payment that made the purchase, or in the one that is of your preference.

In providing our service, although we try to make our service as accurate as possible, we cannot verify or guarantee that all information is accurate, complete or correct. Nor are we responsible for errors (such as manifest and typographical errors), interruptions (due to (temporary and/or partial) server crashes or repairs, updates and maintenance of our platform or other reasons).

ORDER DELIVERY AND SHIPPING COSTS

Delivery of orders will be made at the delivery address freely designated by the user. In the registration process you can indicate a different address to receive your orders

Shipping modalities and cost and schedules

For shipments to the mainland destination (mainland Spain and mainland Portugal) we use Nacex's courier service with delivery in approximately 24/48 hours. The cost for the Nacex courier is 4.95 euros, being free for orders over 49 euros. Keep in mind that the contracted delivery service has a delivery hours from 9 a.m. to 7 p.m., so that it is delivered at one time or another depends on the delivery route of the courier.

For shipments to the Balearic Islands, we use the Express Postal Service 48/72 hours approximately and the shipping cost is 9.61 euros. For the Canary Islands, Ceuta and Melilla, we use the Correos Postal Exprés parcel service and the shipping cost is 12 euros.

You will enjoy free shipping costs if your order exceeds €49 in products. This promotion is valid only for orders to the Peninsula (mainland Spain and mainland Portugal) and is not applicable to other destinations.

How long does it take for my order to arrive from my purchase?

All orders received before 3:00 p.m. on a working day are processed and placed in the hands of the couriers that same day (except for orders whose payment is made by bank transfer and >shipments to the Balearic Islands, the Canary Islands, Ceuta or Melilla).

The transit time of packages to the Peninsula is approximately 24/48 hours on working days (Monday to Friday, excluding holidays at origin or destination).

The transit time of packages to the Balearic Islands is approximately 48/72 hours on working days (Monday to Friday, not holidays at origin or destination). Orders are processed and delivered to the courier the same day if they are received before 1:00 p.m. on a business day.

The transit time of packages to the Canary Islands, Ceuta and Melilla depends to a large extent on customs withholdings, being very variable, so we cannot offer an estimate of transit time for these destinations (orders are processed and delivered to the courier the same day if they are received before 1:00 p.m. on a business day).

Shipping to the Canary Islands, Ceuta or Melilla

If you live in the Canary Islands, Ceuta or Melilla, VAT will be automatically discounted. The shipping cost for these destinations is 12 euros. In addition, when your package arrives at customs in your community, new expenses are generated that are borne by the recipient of the package and that will be charged upon delivery. These expenses are the tax that you must pay for your purchase (IGIG), the import DUA (only if your purchase exceeds the value of 150 euros) and customs clearance (variable amount depending on the community).

Countries we ship to

We ship to all of Spain and mainland Portugal. We do not ship to other countries at the moment, however, If at any time you are interested in our products, and you belong to geographical areas, in which we do not have online sales, do not hesitate to contact us via email at the email address info@tuorgonita.com.

We will get in touch with you, so that you can enjoy our products if possible

We do not ship to Andorra, but we can send you to the Nacex office in La Seu d'Urgell, where you can pick up your package. If you are interested in this option, contact us before placing your order at info@tuorgonita.com.

Stock:

It is possible that one or more of the products contained in the order placed by the client are not available at the time of processing the order. In the event that the product selected by the customer is not in stock, the new estimated delivery time will be informed, and the customer can opt if he wishes for a refund of the purchase amount. If it is not possible to quickly replace the stock of a product, the refund of the amount paid will be made directly with the same means of payment that the client used or in the one that is preferred, for a closer approximation to confirm stocks and customer delivery forecasts, you can contact us at the e-mail address info@tuorgonita.com.

PAYMENT METHOD

We have the following forms of payment:

Paypal

If you have a Paypal account, you can make the payment through it. Payment is processed immediately and the order is processed quickly.

Credit or debit card

You can pay with your credit or debit card, from any entity, through our secure payment gateway from La Caixa. In this case, the payment is also confirmed immediately and the order is processed quickly. Our La Caixa secure payment gateway has 3Dsecure technology, which allows the buyer to be authenticated as the legitimate cardholder through a password. In this way fraud in the network is made impossible and the total security of transactions is guaranteed.

Bizum

You can pay through Bizum. Payment is confirmed immediately and the order is processed quickly.

Cash on delivery

You will pay the merchandise to the courier, in cash, at the time of delivery of the package. The shipment is processed with the same speed as in the two previous cases, but this option is only available for mainland Spain, mainland Portugal and the Balearic Islands. We do not charge any additional commission for using this payment method.

Bank Transfer

When selecting this form of payment, at the end of the process you will receive an e-mail with the account number in which you must deposit the amount. When making the transfer, clearly indicate your name, surname and your order number. You must make the transfer within 3 working days following the confirmation of your order. Normally transfers are reflected in our account with 24 or 48 hours of delay. The order will not be shipped until we receive the transfer. If 7 days after placing the order, we have not received the transfer, the order is automatically cancelled.

*We do not charge a commission for any of the payment methods, not even if you choose cash on delivery.

*It has never happened, but if you ever have questions about the charges that are reflected in your account from purchases in our store, contact us immediately so that we can give you an answer.

RETURN POLICY OR RIGHT OF WITHDRAWAL.

Case 1: Returns due to purchase withdrawal

All services purchased on this portal may be returned and reimbursed, provided that you indicate your intention to return the product(s) within a period of Fourteen days as granted by law and which we gratuitously extend to 30 days, upon receipt provided they comply with the other conditions that we establish below.

Requirements for returns due to withdrawal:

-For the return shipment, you could try to use the same packaging with which the product was received, to ensure that the product is well protected. In the case of not having this packaging, you must return it so that the product reaches our warehouses in good condition.

- The amounts paid for the item(s) will be returned, as well as the initial shipping cost. The return cost will be borne by the customer. We will not accept returns sent postage due. However, in the event that the consumer and user have expressly selected a delivery method other than the least expensive method of ordinary delivery, the employer will not be obliged to reimburse the additional costs that result from it. derive.

In which cases related to our activity according to article 103 of the revised text of the general law for the defense of consumers and users and other complementary laws, exceptions to the right of withdrawal we do not return any product:

The right of withdrawal will not be applicable to contracts that refer to:

Books, magazines and edible prints.
The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been fully executed by the employer, you will have lost your right of withdrawal.
The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer cannot control and that may occur during the withdrawal period.
The supply of goods made according to the specifications of the consumer and user or clearly personalized.
The supply of goods that can deteriorate or expire quickly.
The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.
The supply of goods that after their delivery and taking into account their nature have been mixed inseparably with other goods.
The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.

The withdrawal period will end 30 calendar days from:

In the case of sales contracts, the day that the consumer and user or a third party indicated by him, other than the carrier, acquires material possession of the requested goods, or:

1.º In the event of the delivery of multiple goods ordered by the consumer and user in the same order and delivered separately, the day that the latter or a third party indicated by him, other than the carrier, acquires material possession of the last of the goods.

2nd In case of delivery of a good made up of multiple components or parts, the day that the consumer and user or a third party indicated by him, other than the carrier, acquires material possession of the last component or part. p>

3.º In the case of contracts for the periodic delivery of goods during a specific period, the day that the consumer and user or a third party indicated by him, other than the carrier, acquires material possession of the first of those goods

After examining the article, we will inform you if you are entitled to a refund of the amounts paid. Emasters Advanced Systems S.L will reimburse all payments received from the consumer and user, including delivery costs, where appropriate, without undue delay and, in any case, before 14 calendar days have elapsed from the date in which you have been informed of the decision to withdraw from the consumer and user contract.

The consumer and user will only bear the direct cost of returning the goods, as allowed by article 108 .1 of the consolidated text of the general law for the defense of consumers and users and other complementary laws.< /p>

However, we may withhold reimbursement until we have received the goods back, or until you have provided proof of return of the goods, whichever condition is met first. The refund will be made in the same means of payment that you used to pay for the purchase, unless the consumer provides otherwise or prefers any other. In case of not having charged it to your account, we will limit ourselves only to accepting the return.

In the event that a state of alarm or possible extensions were declared, the deadlines for the return of products purchased by any modality, either in person or online, would be interrupted. The calculation of the deadlines would resume at the time the Royal Decree that stipulated the state of Alarm in question expired.

Case 2: Returns for defective product or service error.

In cases where you consider that at the time of delivery the product does not comply with the provisions of the order, you must contact us through the channels provided for this purpose, where we will indicate the form of proceed.

The amounts paid for those products that are returned due to a flaw or defect, when it really exists, will be fully refunded, including shipping costs incurred to deliver the item. The return will be made in the same means of payment that was used to pay for the purchase or in the one that the consumer indicates in his request.

Those returns that are derived from an error in the service. In this case, we promise to change the product for another equal one whenever it is available. In the event that the change could not be made, the amount will be refunded.

How to exercise the right of withdrawal:

To exercise the right of withdrawal, you must notify us at Emasters Advanced Systems S.L with address at Calle/ Vulcano, 55 23692 Santa Ana, Jaén, by telephone 667259798 or by email: info@tuorgonita.com. Your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax or email) You can use the withdrawal form model, although its use is not mandatory.

Upon receiving the products we will proceed to examine them and this is when we will notify you whether or not you are entitled to a refund of the amounts paid, for the purchased product(s), including delivery costs. The return process will be carried out as soon as possible and, in any case, within a period of 14 calendar days from the date on which we were notified of the intention to withdraw. For the return process you can send it on your own, by post or with the transport company that you decide to select. Once the item arrives at our facilities, the product will be inspected and the full amount of the order will be refunded, subtracting the expense incurred for the return from this amount.

For any questions about the return of the product, you can contact through our customer service number: (+34) 667259798 or by email: info@tuorgonita.com

You can use the following form to exercise this right: Requirements for withdrawal returns

APPLICABLE WARRANTIES

In accordance with the provisions of Royal Legislative Decree 1 / 2007, the products have a two-year guarantee from the date of delivery, against any manufacturing defect.

Depending on the type of product in question, the guarantee will be provided by its manufacturer. If you need to make use of the guarantee, we suggest that you contact us through e-mail info@tuorgonita.com or call customer service and we will help you manage it.

Defects or damage due to incorrect use or handling of the item or wear and tear caused by normal use of the item are not included in this guarantee.

Applicable Law and Jurisdiction

This website is subject to Spanish law and in case of litigation or controversy arising from the use of this website, both parties submit to the jurisdiction of the courts closest to Alcalá la Real (Jaén). This clause of express submission to the courts of the city closest to Alcalá la Real (Jaén) will not be applicable in cases of litigation with web users who, according to current legislation or hold the status of consumers, in which case The provider and the user agree to submit any controversy that may arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals where the user is located.

Likewise, the provider and the user may submit their conflicts to the arbitrations provided for in the legislation of arbitration and defense of consumers and users, and to the extrajudicial conflict resolution procedures that are established through codes of conduct or other self-regulation instruments.

In case you do not agree with the products or services contracted and you are a client belonging to the European Union, except Spanish, you can go to the following link to make the appropriate claim: http://ec.europa.eu/consumers/odr/

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